USA Support

Help Desk & Service Center

For product return or service, it is not necessary to call. Please follow the following process:

  1. Create a Help Desk ticket at helpdesk.nuoem.com. A help desk ticket will ensure that your support request is being monitored and we have a complete history of your problems.
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
  3. Send the item to USA Support Office after receiving acknowledgment from the Help Desk.
Help Desk: [Help-Desk-Ticket-ID] 
Brand Uprise Inc. 
1829 Houret Court 
Milpitas, CA 95035

NuPrime will continue to provide service and offer trade-in programs for pre-2014 NuForce high end Reference products.

USA Support Office Hours

Monday - Thursday 12pm-8pm

Friday and Sunday (On Call for urgent request)

Tel: +1-4084495423

Brand Uprise Inc.
1829 Houret Ct
Milpitas CA 95035

Dealer or Resale Inquiries or any sales related inquiries:

sales@branduprise.com

Support related email:

support@branduprise.com

support@nuprimeaudio.com

    Sales Consultant

    John Casler
    Tel: +1-310-446-0138
    1875 S. Beverly Glen Blvd, Suite 107
    Los Angeles, CA 90025
    E-mail: bioforce_inc@hotmail.com